Digital banking is the new route that financial service providers and regulators are travelling to offer seamless services to the banked, and encourages the unbanked and underbanked to join the financial services net.
Two channels have for long dominated the digital banking space – mobile banking and Point of Sale (PoS) services.
In the mobile banking space, the e-Bills Pay was a major contributor to the N3.05 trillion achieved in the last one year. Its is an account-based, online real-time product that facilitates the payment of bills from an account. It ensures instant credit of payments and receipt of collections on behalf of billers/merchant recruited on the platform.
The platform is used for payments such as utility bills, cable TV subscriptions, hotel and airline bookings, school fees, and airtime top-up.
According to Nigeria Interbank Settlement System (NIBSS) data, more Nigerians are embracing payment of bills electronically as opposed to paying with cash.
Meanwhile, the value of Point of Sales (PoS) deals in 2020 hit an all-time high of N4.7 trillion.
This shows a 46 per cent increase over the N3.2 trillion value recorded in 2019. A breakdown of the monthly value of PoS transactions in the country shows that in January 2020, N313.43 billion worth of transactions were carried out over the PoS, an amount that is 41 per cent higher than the N222.92 billion recorded in January 2019.
In February 2020, the value grew by 69 per cent from N193.43 billion in 2019 to N326.03 billion. In March 2020, N368.86 billion worth of transactions were conducted, an amount which is 70 per cent higher than the N217.46 billion recorded in the same month of 2019.
By April last year, the value of transactions declined slightly to N272 billion, this was. However, higher than the N246 billion recorded in April 2019 by 11 per cent. In May, transactions valued at N358 billion was recorded, a 39 per cent growth over N257.7 billion recorded in the same period of 2019. The value of PoS transactions in June stood at N364.7 billion, which was 48 per cent higher than the N245.9 billion recorded in June 2019.
In July, last year, the value jumped to N416.7 billion, a 49 per cent growth over N279.5 billion recorded in the same period of the preceding year. August transactions value stood at N386.4 billion, which was 31 per cent higher than N294 billion recorded in August 2019. In September, transaction value rose to N404.9 billion, an increase of 42.8 per cent over N283.4 billion recorded in the previous year. By October, the figure rose to N460.9 billion, a 60 per cent growth over N287.8 billion recorded in the same month of 2019.
The is because the reality demands that real-time payments and banking capabilities should be available whenever and wherever they are needed by customers.
Besides, there has been rise in PoS, Automated Teller Machine (ATM), mobile and internet banking activation and usage across various segments of the economy, including among the unbanked at the base of the society but there are still challenges facing the sector.
Nigeria Interbank Settlement (NIBSS) data showed there are about 307,000 PoS machines in Nigeria, 30,000 ATM, and over 6,000 bank branches. However, majority of the PoS machines, which are fast being accepted by cardholders are not active. Only 167,000 of the PoS are active and majority malfunction at the point of trial. Many merchants have continued to collect legal fees from cardholders who want to use their cards on PoS.
Many customers have shared their frustrations with the platforms. Stevens Odutola, an Abuja-based entrepreneur, said he stopped using PoS after the merchants asked him to pay N300 before for using the device.
“I have decided to either make transfers or pay with cash for goods and services because of charges that come with using PoS. I was told by one merchant to add N300 to the cost of goods I bought to cover bank charges. It was not a good experience for me,” he said.